As one of the world’s oldest and most respected airline, KLM has been part of Indonesia since Jakarta was called Batavia, to which KLM took their first intercontinental flight in October 1st, 1924. Today, the blue livery KLM planes fliy to more than 145 destinations all over the world, including 14 cities in Indonesia. We did a Q&S with the airline’s Indonesia Country Manager, Wouter Alders, for a further insight on KLM’s presence in the country.
What is KLM’s plan for the region in the future?
Asia Pacific has been an important market for KLM. In fact, we have a vast network between Europe and South East Asia in particular.
On departure from the Paris-Charles de Gaulle and Amsterdam-Schiphol hubs, Air France-KLM offers over 57 weekly flights to 8 destinations in South-East Asia: Bangkok, Denpasar (Bali), Ho Chi Minh City, Jakarta, Kuala Lumpur, Manila, Singapore, and many more via our codeshare partners.
Today, under the Air France KLM group, we have a presence in more than 328 destinations in 118 countries.
Anticipating that the region will become the largest travel market by 2020, Asia Pacific will continue to be a key focus area for us and we look at ways to become more accessible to travelers in the region.
How does Indonesia rank up for KLM in terms of consumer behavior, and how do you see Indonesia’s market, and what program and features can your Indonesian consumers expect from KLM in the coming months and year?
In addition to evolving our network, KLM has also made leaps in improving the travel experience for customers, even before take off. In recent months, we became the world’s first airline to offer customer flight information and 24/7 customer service via Facebook Messenger, Twitter, WeChat, and Whatsapp.
We are also constantly upgrading our products and services to meet the expectations of our customers. KLM offers brand new cabins with flatbed seats in World Business Class and new seats in the economy class cabin with enhanced comfort and more legroom and a new inflight entertainment system.
Singapore became Air France’s first destinations to welcome our first Boeing B777-300 fully equipped with the four new cabins classes, including the La Premiere cabin.
We also fly business travelers to destinations all over the world and we cater to companies of all sizes to make their business travel more efficient and cost-effective. For larger enterprises, we can custom-make attractive corporate programs while for smaller businesses, we have BlueBiz, a straightforward and easy to use corporate travel benefit program. With SkyPriority we make business travel easier at airports throughout the world. From speeding through the security line to priority boarding and dedicated check in and checked baggage handling. SkyPriority is available to all SkyTeam alliance members.
Flying Blue, our frequent traveler program with over 24 million members has been especially designed to get the most out of travel. From 1 April, 2018 Flying Blue will offer new opportunities to earn Miles.
Further keeping pace with our customers’ expectations for flexible, digital travel planning, KLM also partnered GetYourGuide – the leading online booking platform for tours ad activities at more than 2,500 destinations around the flobe – so customers are able to book tours and activities directly through KLM’s platform.
As spending power in Indonesia grows and as more and more of the middle – class travel, we continue to look into opportunities to evolve our network and enhance the travel experience for Indonesians.
Can you tell us about the cooperation with Air France and how it will impact the Indonesian market?
Air France and KLM merged to form the Air France KLM Group. As a result of the merger, we were able to adopt a dual-hub strategy, via Paris-Charles de Gaulle and Amsterdam-Schiphol Airport, and leverage the extended to provide travelers with added routes for better convenience.
How many destinations from Indonesia does KLM serve now, and is the company looking to expand more?
In Indonesia, travelers now have more options to connect to over 200 destinations in Europe with daily flights:
- From Jakarta and Denpasar we have a daily flight to Amsterdam on KLM
- From Jakarta to Paris on Air France
Our network is still expanding rapidly; by the end of this year, we have added and additional 27 destinations to the network including Porto, Malaga, Minneapolis and Mauritius.
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