The HAPA Regional Awards has been a key event in the hospitality industry in Malaysia, Singapore, Thailand and Indonesia. This year’s nominees had the opportunity to nominate for a number of award categories covering most sections of the industry. HAPA has prided itself in recognizing those who work hard in their respective sectors and it is not just about 5-star properties and leading restaurants but a good cross-section in the industry. Another highlight of the event was the introduction of the new benchmark system whereby the HAPA Awards enables properties and personalities to benchmark themselves in accordance with the criteria set for each category and nominees who have surpassed the respective category benchmark score receives an Award for Excellence for their achievements. All on-site assessments were conducted incognito by their panel of auditors comprising hospitality industry professionals, academics, writers, agents, corporate professionals and C-level individuals.
Under the category of HAPA Best Boutique Hotel, the votes were based on website and reservation system, arrival and departure, transition, overall stay experience and stay quality, room and hotel design, furnishing, comfort and facilities, F&B outlets, service, overall personnel grooming, image design and maintenance, safety and security facilities and unique lifestyle experience. For HAPA Restaurant of The Year 2016-2018 for Le Gran Café, the votes were based on website and reservation system, arrival and departure, menu concept and design, F&B selections and quality, dining experience, bill settlement, ambiance and setting, overall personnel grooming, overall maintenance and cleanliness, exceptional service excellence, impressive table setting and unique signature dishes. For HAPA Icon of The Year – Hospitality Entrepreneur, Dr. Kahar Tjandra has been recognized as a Principal whom has demonstrated excellent leadership in the Indonesia travel and tourism industry and has directly and indirectly contributed to its future growth and development. The votes were based on personality and inherent qualities, professional background, major accomplishments and significant achievements, industry proficiency and experience, personal and professional aspirations, leadership qualities, entrepreneurial skills and innovation, corporate culture and core ideology, financial management, present and future vision, career succession plans, staff welfare and CSR contributions.
About the Hotel Gran Mahakam
Hotel Gran Mahakam is a charming, boutique style hotel pleasantly located at the crossroads of the business and commercial district, in the heart of the widely popular Blok-M area where department stores, shops, restaurants and other entertainment outlets abound and a 35-minutes drive from Soekarno-Hatta International Airport.
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